If you receive the message "Unfortunately, the access code is invalid. Please check your input." after entering an access code in the Knowledgeworker Cards App, this article can help you further.

Check if the access code was entered correctly

There may be a spelling error in the entered access code. Compare the displayed code carefully with the code you received. Pay attention to special characters, uppercase and lowercase letters, and numbers.

Please check your entry and then resend the access code.

Why an access code may be invalid

If your code is invalid, it may be due to the following reasons:

• The access code has expired.
• The content associated with the access code has been deleted.
• The access code has been deleted.

Contact the issuer of the access code to obtain a new one.