What do notification status values mean?

Modified on Wed, 12 Aug at 5:41 PM

Knowledgeworker Share does not send all notifications at once; they are processed in batches in sequence to avoid overloading the servers. This article explains the status values used while notifications are sent.

Under Administration > Notifications > Log, you can check which notifications were triggered and whether Knowledgeworker has already processed and sent them. The "Status" column shows the current processing status.

Status value	Explanation
New	A job to send a notification has been created and is waiting to be processed.
Sent	A notification was sent successfully through the defined channel. Successful means that no error occurred in Knowledgeworker Share while it was sent. It does not indicate whether the notification reached the recipient.
Received	The notification was received by the user, for example when an email tracking pixel is used.
Failed	An error occurred while sending the notification. It is deferred and another attempt is started at the next processing interval, up to a maximum of 15 attempts.
Cancelled	The notification has already been sent unsuccessfully 15 times, a critical system error occurred while processing it, or the notification recipient cannot be identified.
In progress	The notification has been selected for processing and is being processed in the current processing interval.