Open the browser console and collect system diagnostic information

INHALTSVERZEICHNIS

• Google Chrome
  • Opening the Console
  • Collecting System Diagnostic Information
• Microsoft Edge
  • Opening the Console
  • Collecting System Diagnostic Information
• Mozilla Firefox
  • Opening the Console
  • Collecting System Diagnostic Information
• Apple Safari
  • Opening the Console
  • Collecting System Diagnostic Information
• Sending Error Messages to Support
  • Example of an Error Description

This guide describes how to open the developer console in different browsers and collect system diagnostic information. This can be helpful in identifying errors that may appear when accessing courses. Please refer to the section for your browser.

Google Chrome

Opening the Console

1. Open Chrome and navigate to the affected course.

2. Press F12 or Ctrl + Shift + I (Windows/Linux) or Cmd + Option (Alt) + I (Mac), or right-click and select Inspect.

3. Switch to the Console tab.

Collecting System Diagnostic Information

• If errors are already displayed, take a screenshot.

• If no errors appear, refresh the page with F5 or Ctrl + R.

• Copy relevant messages or save the console output.

• Save as a file: Right-click inside the console, select Save As, and save the file as .log or .txt.

Microsoft Edge

Opening the Console

1. Open Edge and navigate to the affected course.

2. Press F12 or Ctrl + Shift + I (Windows/Linux) or Cmd + Option (Alt) + I (Mac), or right-click and select Inspect.

3. Select the Console tab.

Collecting System Diagnostic Information

• Check the console for error messages (marked in red).

• If no errors are visible, refresh the page with F5.

• Copy relevant messages or save the console output.

• Save as a file: Right-click inside the console, select Save As, and save the file as .log or .txt.

Mozilla Firefox

Opening the Console

1. Open Firefox and navigate to the affected course.

2. Press F12 or Ctrl + Shift + I (Windows/Linux) or Cmd + Option (Alt) + I (Mac), or right-click and select Inspect.

3. Select the Console tab.

Collecting System Diagnostic Information

• Note or copy relevant error messages.

• If no errors appear, reload the page with F5 or Ctrl + R.

• Copy relevant messages or save the console output.

• Save as a file: Right-click inside the console, select Save As, and save the file as .log or .txt.

Apple Safari

Opening the Console

Note: If the developer console is not available, enable it under Safari > Preferences > Advanced, then check Show features for web developers.

1. Open Safari and navigate to the affected course.

2. Press Cmd + Option (Alt) + C or go to Develop > Show JavaScript Console.

Collecting System Diagnostic Information

• Check the console for errors (marked in red).

• If no errors are visible, refresh the page with Cmd + R.

• Copy relevant messages or save the console output.

• Save as a file: Select relevant messages, copy them, and save them in a .txt file.

Sending Error Messages to Support

1. Take a screenshot of the console.

2. If possible, save the console output as a file.

3. Send the information along with a short error description to support.

Example of an Error Description

• Browser: Google Chrome Version 123.0.x

• Operating System: Windows 11

• Error: When loading the page, the message "Uncaught TypeError: Cannot read property 'xyz' of undefined" appears.

• Screenshot: (Insert here)