In this article, you will learn how to identify and resolve various issues when launching courses and Sharable Content Objects (SCOs).

If an error message is displayed

Select the error displayed to learn more:

• The course was stopped due to an invalid configuration [E83H29N].
• The course was stopped due to an invalid configuration [GK6C44X].
• Unable to establish a connection to the learning management system [SA663S1]. Please log in again and then restart this content.
• Unable to establish a connection to the learning management system [SA663I2]. Please log in again and then restart this content.
• Not all elements could be loaded. Please close this window and try again later. [HM3F16L]
• Communication error [F9M_XXXXX] Please check your internet connection and try again.

Unsupported browsers

If the web browser displays the message „WHOOPS. YOUR BROWSER IS NOT SUPPORTED Please make sure you are using the latest version of a supported web browser.“, you are currently using an unsupported or outdated web browser.

Follow the instructions provided to update or replace your browser. If necessary, use your organization's technical support.

Expired or deleted content

Content published on kw.my may have an expiration date. After this date has passed, no content is accessible via the respective kw.my link. If a message is displayed instead of content, stating that the content is expired or unavailable, the content must be republished.

If you did not publish the content yourself, please ask your content administrator to make it available again.